Return conditions
- In-stock items can be returned within 7 days of delivery if unused and with packaging and seals fully intact.
- Return shipping is on the buyer — except for our error or defective goods.
- Coordinate with support before sending anything back to receive a return reference.
Non-returnable items
- Specially sourced/imported or customer-customized items — unless defective.
- Goods that were installed, used or calibrated, or whose packaging/seal was opened.
- Items explicitly marked “non-returnable” on the proforma.
Defective or wrong items
If an item arrives defective, damaged or different from the order, report it within 48 hours of delivery with your order number. After inspection you choose replacement, repair or a full refund — return freight is on us.
Warranty
Goods carry the manufacturer's warranty; its period and terms are stated on the proforma or the documents accompanying the goods. Barmaan handles warranty follow-up for its customers. Our calibration services also come with a valid certificate.
Refunds
Once the returned goods are received and checked, the refund is issued within 7 business days via the original payment method.
Starting a return
- Email info@barmaan.co with the subject “Return Request” and your order number,
- or call +964 751 113 9532.
- Please include a description of the issue and photos where possible for faster handling.
Contact
info@barmaan.co — +964 751 113 9532 — Erbil, Iraq